Terms of Service

1. Acceptance of terms

By creating an account or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy. If you do not agree, please do not use the Service.

2. Description of service

Aegis Flow provides an AI assistant platform that helps businesses automatically reply to customers, advise, close orders, book appointments and automate workflows across channels such as Zalo, Facebook Messenger and websites.

We may update, add or discontinue certain features over time, and will give prior notice of material changes.

3. Accounts and registration

You are responsible for providing accurate information when registering and for keeping your credentials secure. All activity under your account is your responsibility.

4. Customer responsibilities

You agree to use the Service lawfully and not to: (a) violate applicable law; (b) send fraudulent, spam, harassing content or content that infringes third-party rights; or (c) attempt to interfere with, probe or disrupt the system.

You are responsible for the content and data you put into the Service, including having a lawful basis to process the data of your end customers.

5. Fees and payment

Fees include a one-time setup fee and a recurring subscription fee per the price list at the time of registration. Paid fees are non-refundable unless otherwise committed (for example a 30-day money-back policy).

We may adjust prices and will give existing customers at least 30 days notice.

6. Intellectual property

The platform, source code, brand and materials of Aegis Flow are our property. Data and content you provide remain yours; you grant us the right to process that data for the purpose of providing the Service.

7. Data and security

The processing of personal data is governed by the Privacy Policy. We apply reasonable technical and organizational measures to protect data, but do not guarantee absolute security against every risk.

8. Limitation of liability

The Service is provided on an "as is" basis. To the extent permitted by law, we are not liable for indirect, incidental or consequential damages or lost profits arising from use of the Service. Our total liability shall not exceed the fees you paid in the preceding 3 months.

9. Suspension and termination

We may suspend or terminate an account if you breach these Terms or fail to pay. You may stop using the Service at any time; your data will be handled per the Privacy Policy.

10. Changes to terms

We may update these Terms. Updates take effect when posted; continued use of the Service means you accept the new version.

11. Governing law

These Terms are governed by the laws of Vietnam. Disputes will be resolved first through good-faith negotiation, or before a competent court in Vietnam.

12. Contact

For any questions about these Terms, please contact: Email: [email protected] · Hotline: +84 904 129 159.